Contact Us
Have a question about an order, gemstone, custom project or international shipping?
We’re happy to help.
Customer Service
For faster assistance, please include your order number if your inquiry is related to an existing order.
Custom Projects
For custom gemstone cutting, gemstone carving, unusual crystal materials or jewelry design, please send us:
- Gemstone or material
- Size and shape
- Color
- Quantity
- Reference photo or drawing, if available
We will review your request and reply with availability, estimated price and production time.
Order & Shipping Questions
For questions about:
- Order status
- International shipping
- Returns or exchanges
- Payment issues
please contact us by email or WhatsApp.
Business Hours
Messages are generally answered within 1–2 business days.