Shipping & Returns
At Roman Center, we want every order to arrive safely and every purchase to be made with confidence. Please review our shipping and return policy before placing your order.
SHIPPING
International Shipping
Roman Center offers complimentary standard shipping worldwide on all orders, with no minimum purchase required.
Most international orders are delivered within approximately 7–15 business days after dispatch. Delivery times may vary depending on the destination, customs clearance, local postal services, and other circumstances beyond our control.
Express shipping options may be available at an additional cost. Please contact us before placing your order if you require expedited delivery.
Once your order has been shipped, tracking information will be provided where available.
Please note that customers are responsible for any import duties, taxes, customs fees, or other charges imposed by the destination country.
Returns & Exchanges
We offer a 14-day return or exchange period.
You may request a return or exchange within 14 days of receiving your order.
To be eligible for a return, the item must be:
- Unused and in its original condition
- Returned with its original packaging
- Accompanied by any certificates or documents supplied with the item
- Free from damage, alteration, resizing, engraving, or other modification after delivery
Please contact us before returning any item. Returns sent without prior authorization may not be accepted.
Custom & Personalized Items
Because they are made specifically for the customer, the following items are not eligible for return or exchange unless defective or incorrectly supplied:
- Custom-cut gemstones
- Custom-made jewelry
- Engraved or personalized items
- Special-order products
- Items altered or resized at the customer's request
If you are unsure whether an item is considered custom-made, please contact us before placing your order.
Return Shipping Costs
For returns that are not related to a product defect, damage, or fulfillment error, the customer is responsible for the return shipping cost.
Because Roman Center provides complimentary outbound shipping, the actual original shipping cost incurred by Roman Center may be deducted from the refund for non-quality-related returns.
We recommend using a trackable shipping service when returning an item. Roman Center cannot be responsible for returned parcels that are lost or damaged in transit.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and provide your order number, photographs, and a description of the issue.
If the issue is confirmed to be our responsibility, Roman Center will cover the reasonable return shipping cost and arrange a replacement, exchange, repair, or refund as appropriate.
Certificates & Documentation
If your item was supplied with a gemstone or jewelry certificate, grading report, or other documentation, the original document must be returned together with the item.
Missing certificates or reports may result in a deduction from the refund to cover replacement costs.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow several business days for your bank or payment provider to process and display the refund after it has been issued.
Original customs duties, import taxes, bank charges, currency conversion fees, and other third-party charges are generally non-refundable.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet entered production or been shipped may generally be cancelled for a full refund.
Custom, personalized, or made-to-order items that have already entered production may not be eligible for cancellation, or reasonable production costs already incurred may be deducted from the refund.
Once an order has been shipped, it will be handled according to our return policy above.
Exchanges & Resizing
For eligible non-custom products, exchanges may be requested within the 14-day return period.
Jewelry resizing, alteration, repair, or other services requested after delivery may incur additional charges depending on the work required.
Please contact us for an individual quotation before sending your item.
Customs & Import Duties
International customers are responsible for understanding the import regulations of their destination country.
Any customs duties, VAT, import taxes, brokerage fees, or similar charges imposed by local authorities are the responsibility of the customer and are not included in the product price unless otherwise stated.
If a parcel is refused because the customer declines to pay applicable import charges, any costs incurred in returning the parcel may be deducted from the refund.
Contact Us
For questions about shipping, returns, exchanges, or refunds, please contact:
Email: romancenterco@gmail.com
WhatsApp: +852 5712 3496
Please include your order number and reason for contacting us so we can assist you more efficiently.