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Effective Date: August 24, 2026

Roman Center ("Roman Center", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit romancenter.com, create an account, place an order, subscribe to our communications, contact us, or otherwise use our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. WHO WE ARE

Roman Center operates an online business offering laboratory-grown gemstones, crystal materials, crystal art, jewelry, custom cutting, carving, and related services.

Legal Entity: Roman Center Limited
Website: romancenter.com
Email: romancenterco@gmail.com
WhatsApp: +852 5712 3496

For privacy-related questions or requests, please contact us using the details above.

2. INFORMATION WE COLLECT

Depending on how you interact with Roman Center, we may collect the following types of information.

Information You Provide Directly

This may include:

Name
Email address
Telephone number
Billing address
Shipping address
Account login information
Order details
Product preferences
Ring size or customization information
Messages sent through email, WhatsApp, contact forms, or customer service
Photos, drawings, measurements, or reference images submitted for custom projects
Newsletter or marketing preferences

Order and Transaction Information

When you make a purchase, we may collect information relating to:

Products ordered
Order value
Shipping method
Transaction status
Returns and exchanges
Customer service history

We do not directly store your complete payment-card information.

Payment information is processed by third-party payment providers such as Stripe.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of visits
Shopping activity
Cookie identifiers
General geographic information
Website interaction and performance data

This information may be collected through cookies, analytics technologies, server logs, or similar tools.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process and fulfill orders
Arrange shipping and delivery
Provide tracking information
Create and manage customer accounts
Process returns and exchanges
Respond to customer-service inquiries
Provide quotations for custom projects
Confirm gemstone, jewelry, size, color, material, or design specifications
Process payments and prevent fraudulent transactions
Communicate important information about orders
Improve our website and services
Analyze website usage and customer preferences
Maintain website security
Comply with legal and regulatory obligations
Send marketing communications where permitted
Manage newsletter subscriptions
Protect our rights, customers, and business

We will not use personal information for purposes that are materially unrelated to those described here without an appropriate legal basis or notice.

4. PAYMENTS

Payments made through Roman Center may be processed by third-party payment providers, including Stripe.

Payment providers may collect and process information such as:

Cardholder name
Credit or debit card details
Billing information
Transaction information
Device or fraud-prevention information

Roman Center does not directly receive or store your complete card number or security code.

Payment providers process your information according to their own privacy policies and security standards.

Available payment methods may vary depending on country, region, currency, bank, or card issuer.

5. SHIPPING AND DELIVERY

To fulfill your order, we may share necessary personal information with shipping, logistics, customs, and delivery providers.

These may include DHL and other trusted international courier services.

Information shared may include:

Recipient name
Shipping address
Telephone number
Email address
Order or parcel information
Customs information required for international shipment

International shipments may also require information to be disclosed to customs authorities or other governmental agencies.

6. CUSTOM PROJECTS

If you contact Roman Center regarding custom gemstone cutting, gemstone carving, jewelry design, special crystal materials, or other custom services, we may collect additional information necessary to evaluate and complete your project.

This may include:

Reference images
Drawings
Measurements
Gemstone specifications
Ring sizes
Design preferences
Material requirements
Quantity
Project communications

We use this information only as reasonably necessary to evaluate, quote, produce, deliver, and support the requested project.

7. CUSTOMER ACCOUNTS

If you create an account on Roman Center, we may store information necessary to maintain your account, such as:

Name
Email address
Password or authentication credentials
Saved addresses
Order history
Account preferences

Passwords and authentication information may be processed or secured through our e-commerce platform or authentication providers.

You are responsible for keeping your account credentials confidential.

8. EMAIL, NEWSLETTER AND MARKETING COMMUNICATIONS

If you subscribe to our newsletter or agree to receive marketing communications, we may send you information about:

New gemstones
New jewelry
Crystal art
Product releases
Custom services
Studio updates
Educational content
Promotions or special offers

You may unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages relating to orders, payments, shipping, returns, or customer service.

9. WHATSAPP AND OTHER COMMUNICATION SERVICES

If you contact us through WhatsApp or another third-party communication platform, your communication may also be processed by that platform according to its own privacy policy.

We may retain relevant customer-service communications when reasonably necessary to:

Respond to your inquiry
Complete an order or custom project
Resolve disputes
Maintain business records
Provide future customer support

10. COOKIES AND SIMILAR TECHNOLOGIES

Roman Center may use cookies and similar technologies to operate and improve the website.

Cookies may be used for purposes such as:

Remembering shopping-cart contents
Maintaining login sessions
Saving language or currency preferences
Understanding website usage
Measuring website performance
Preventing fraud
Supporting analytics
Improving customer experience
Supporting advertising or marketing where enabled

Some cookies are necessary for the website to function.

Other cookies may be optional depending on your location and applicable law.

Where required, you may be offered tools to manage your cookie preferences.

You can also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

11. ANALYTICS AND WEBSITE PERFORMANCE

We may use analytics and technical service providers to understand how visitors use Roman Center.

These providers may process information such as:

IP address
Device information
Browser information
Pages viewed
Session duration
Referral source
Website interactions

We use this information to improve website performance, usability, product presentation, and customer experience.

12. HOW WE SHARE INFORMATION

We may share personal information with service providers when reasonably necessary to operate our business.

These may include:

E-commerce platform providers
Payment processors
Shipping and logistics companies
Cloud-hosting providers
Email or newsletter providers
Analytics providers
Customer-service providers
Fraud-prevention services
Professional advisers
Government or customs authorities where legally required

We do not sell personal information to advertisers.

We do not disclose personal information to unrelated third parties for their independent use except where required or permitted by law.

13. INTERNATIONAL DATA PROCESSING

Roman Center serves customers internationally.

As a result, personal information may be processed, stored, or transferred across national borders, including in countries where our service providers, payment providers, e-commerce platform, logistics providers, or technical infrastructure operate.

Privacy and data-protection laws may differ between countries.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The nature of the information
Customer-service requirements
Order and transaction records
Tax and accounting obligations
Fraud prevention
Dispute resolution
Applicable legal requirements
Custom-project records

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable law and technical limitations.

15. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

Unauthorized access
Loss
Misuse
Disclosure
Alteration
Destruction

Payment information is processed through third-party payment providers using their own security systems.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their account passwords and devices.

16. YOUR PRIVACY RIGHTS

Depending on your country or region, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request information about how your data is used
Request a portable copy of certain information
Opt out of marketing communications
Manage cookie preferences where applicable

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, please contact:

romancenterco@gmail.com

Please include enough information for us to identify and respond to your request.

17. EUROPEAN ECONOMIC AREA AND UNITED KINGDOM USERS

If you are located in the European Economic Area or United Kingdom, personal information may be processed on one or more legal bases, including:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent, where required

You may have rights including access, correction, deletion, restriction, objection, data portability, and withdrawal of consent.

You may also have the right to lodge a complaint with your local data-protection authority.

Nothing in this Privacy Policy limits rights provided by applicable data-protection law.

18. UNITED STATES PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on the law and circumstances, these may include rights to:

Know what personal information is collected
Access personal information
Correct inaccurate information
Request deletion
Obtain a copy of personal information
Opt out of certain uses or disclosures where applicable

Roman Center does not sell personal information to advertisers.

Requests may be submitted to:

romancenterco@gmail.com

We may need to verify your identity before completing certain requests.

19. CHILDREN'S PRIVACY

Roman Center is not intended for children under the age at which they may independently consent to online services under applicable law.

We do not knowingly collect personal information from children for the purpose of selling gemstones or jewelry directly to them.

If you believe a child has provided personal information to us improperly, please contact us.

20. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services, including:

Social media platforms
WhatsApp
Payment providers
Shipping providers

Roman Center is not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of those services.

21. SOCIAL MEDIA

Roman Center may maintain accounts on social media platforms such as Instagram, TikTok, YouTube, and other platforms.

If you interact with us through these services, the platform may independently collect or process your information.

Your use of those platforms is subject to their respective privacy policies.

22. FRAUD PREVENTION AND SECURITY

We may use personal information to identify, investigate, or prevent:

Fraud
Unauthorized transactions
Account misuse
Payment abuse
Security incidents
Violations of our terms

We may cooperate with payment providers, banks, logistics companies, law-enforcement authorities, or other relevant parties where reasonably necessary and legally permitted.

23. LEGAL DISCLOSURE

We may disclose personal information where reasonably necessary to:

Comply with applicable law
Respond to lawful government requests
Protect our legal rights
Enforce our Terms & Conditions
Investigate fraud or security incidents
Protect customers or other persons
Complete a business restructuring, merger, acquisition, or transfer where permitted by law

24. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

Our business
Website functionality
Service providers
Legal requirements
Privacy practices

The latest version will be published on this page with an updated effective date.

We encourage users to review this Privacy Policy periodically.

25. CONTACT US

If you have questions about this Privacy Policy, how we handle personal information, or wish to exercise a privacy right, please contact:

Roman Center

Email: romancenterco@gmail.com
WhatsApp: +852 5712 3496
Website: romancenter.com

For privacy requests, please use the subject line:

Privacy Request – Roman Center